2365973 - When sent back, Workflow on Payment Info returns wrong screen

SAP Knowledge Base Article - Public

2365973 - When sent back, Workflow on Payment Info returns wrong screen

Symptom

Incorrect Payment Information Portlet (PIP) is displayed when workflow is sent back to employee

Reproducing the Issue

Prerequisite:
You have configured Payment Info Portlet (PIP) for use
r

pip1.png

You have configured a workflow and rule changes made to Employee PIP.
 

pip2.pngpip3.png

Initiator (applicant)
User login (or proxy as user)
Payment Info Portlet > Edit (to make change)

pip4.png

 
Eff Date = enter date > Proceed

pip5.png

 
Select field to amend such as “Bank Country” (ex = United States) on main screen if need be. 
Click on Save. 
Complete workflow request - Confirm
 
Approver 
User login (or proxy as approver)
Open Workflow (from initiator).  
Click on Send Back. 

pip6.png

 
Initiator (applicant)
User login (or proxy as user)
Open up workflow sent back in To Do Portlet.  
Click on “Update” 
The portlet being seen via the update is the wrong one. 

pip7.png

 
The base object (Above from config UI) is being displayed  instead of cust portlet (Below from manage data).

pip8.png

Cause

MDF workflow screens does not show the Manage Data page

pip9.png

It always shows the UI as what is shown in - Config UI screen.

pip10.png

This is the expected bhaviour, with regard to Payment Information Workflows – they do not respect set system config
There is not loss of information. 
 

Resolution

Raise Enhancement Request: 
SuccessFactors value and appreciate your opinion, so please take a few minutes to submit an enhancement request through "SAP SuccessFactors Community Portal". The enhancement team will have a look at and comment, as they feel appropriate.

See Also

#2357850 - Distorted or Incorrect Fields Sequence in Workflow Approval#

Keywords

send back workflow Payment Info   , KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , LOD-SF-EC-PAY , Payment Information , Product Enhancement

Product

SAP SuccessFactors HCM Core 1605