2365395 - Unable to search for users in LMS following the 1608 release in Production instance

SAP Knowledge Base Article - Public

2365395 - Unable to search for users in LMS following the 1608 release in Production instance

Symptom

User search is showing an error or not finding any users in the instance in Admin side.

 

Users_recent.PNG

 

Users_SO.PNG

 

 

Environment

  • Learming Management System (LMS)
  • Version: 1608

Reproducing the Issue

  • Try opening a user record from the Recent Tab

OR

  • try searching for a user record in Admin> Users

OR

  • try opening a user record from a Scheduled Offering record

Cause

  • Out of the box user search selectors were modified in the 1608 release.
  • Customizations in places in the customers instances may have as a consequence the issues described in this article.

Resolution

Please refer to the updated release notes to resolve this issue: https://websmp207.sap-ag.de/~sapidb/012002523100012555592016E.

We kindly request that customers ipacted by this issue follow the Procedure in section 2.22.7 Updating Customized User Search Selectors for Q3 2016. This will resolve the issue.

 

Keywords

  • Search Users unable
  • B1608 search users problem
  • B1608 search users issue
, KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608