SAP Knowledge Base Article - Public

2364674 - DOC_ACCESS_URL token points to wrong link


The token [[DOC_ACCESS_URL]] points to wrong URL when used in Document Routing Notification for Offer Approval workflow.


SuccessFactors BizX - Recruiting Management (RCM)

Reproducing the Issue

When Document Routing Notification is configured for Offer Template and [[DOC_ACCESS_URL]] token is used in it, the rendered link points to some irrelevant URL.



If the User clicks on the link, it redirects to Performance Management Forms page which is not related to Offer Approval or Recruiting.



The token DOC_ACCESS_URL in the document creation/routing notification is not supported for the Recruiting Management. Token DOC_ACCESS_URL will not point to the job requisition document. This is a limitation of the product at the moment and will be fixed in the future and is a part of the product enhancement roadmap for future.

Therefore, you'll need to eliminate the DOC_ACCESS_URL and update the document creation/routing notifications according to your needs.

As a workaround, please use the direct URL instead of using the token for Recruiting notifications.



DOC_ACCESS_URL Offer Routing Notification , KBA , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Recruiting all versions