2364674 - DOC_ACCESS_URL token points to wrong link

SAP Knowledge Base Article - Public

2364674 - DOC_ACCESS_URL token points to wrong link

Symptom

The token [[DOC_ACCESS_URL]] points to wrong URL when used in Document Routing Notification for Offer Approval workflow.

Environment

SuccessFactors BizX - Recruiting Management (RCM)

Reproducing the Issue

When Document Routing Notification is configured for Offer Template and [[DOC_ACCESS_URL]] token is used in it, the rendered link points to some irrelevant URL.

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If the User clicks on the link, it redirects to Performance Management Forms page which is not related to Offer Approval or Recruiting.

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Cause

The token DOC_ACCESS_URL in the document creation/routing notification is not supported for the Recruiting Management. Token DOC_ACCESS_URL will not point to the job requisition document. This is a limitation of the product at the moment and will be fixed in the future and is a part of the product enhancement roadmap for future.

Therefore, you'll need to eliminate the DOC_ACCESS_URL and update the document creation/routing notifications according to your needs.

As a workaround, please use the direct URL instead of using the token for Recruiting notifications.

 

Keywords

DOC_ACCESS_URL Offer Routing Notification , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions