SAP Knowledge Base Article - Public

2364653 - Error in Payment Information Portlet


When saving record in Payment Information portlet, system is returning the error message "Sorry, the selected pay type Main Payment Method is not available for the the country where you job is located."


SuccessFactors Employee Central

Reproducing the Issue

Create a new record and save.

payment information portlet error.png




There is no countries configured in Customized Pay Types object.


1. Go to AdminCenter. In the Tool Search field, enter Manage Data.

2. In the Create New drop-down menu, select Customized Pay Type.1.jpg

3. Enter the relevant information.

 ○ External Code: Enter a code for the customized pay type.
 ○ Name: Enter a name for the customized pay type.
 ○ Standard Pay Type: Select one of the standard pay types from the drop-down list. Your  customized pay type will be mapped to this standard pay type.

Note: Once in use, please do not change this setting.

 ○ Customized Pay Type Assignment: Choose a county from the drop-down list, for which the   customized pay type shall be available. You can assign as many countries as you wish.

Note: Main Payment Method is a mandatory pay type. Therefore, for the customized    pay type with standard pay type Main Payment Method you need to assign all job     countries of your instance.


4. Click Save and repeat steps 2-4 to create more customized pay types.

See Also


Payment Information Payment Information Detail Pay Type Customized Pay Type Country , KBA , LOD-SF-EC-PAY , Payment Information , Problem


SAP SuccessFactors HCM Core 1605