SAP Knowledge Base Article - Public

2364614 - Error- An Application error occurred. Please try again later, or copy the below error informatoin and send it to your support group if the issue keeps occurring. - Onboarding to EC Integration

Symptom

  • Receiving an error message in EC when saving the employee information.
  • Application error.png

Environment

  • Employee Central

Reproducing the Issue

  •  Go to pending hires

  •  Choose the Candidate

  •  Start the hire process then select save.

Cause

  • There are different reasons why you can get an error. It is important to copy and paste the error message in the support ticket so that we can review the log files to determine the cause.

Resolution

  1. If you are receiving the error message as indicated in this case please copy and paste the error message that is in the display box and open a support ticket.
  2. To support engineers.  Once the customer has provided the error message review the error message logs.
  3. For this particular case the logs files showed the error to be "Hirable or hired flag is selected for more than one application status set item. Application id is:"
  4. The solution is to check your application status set under the Admin Center. Reference the Implementation Guide Section 8.1

Keywords

  • Error message
  • Onboarding Integration
, KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors Onboarding all versions