2363601 - Curriculum Status report does not display exam or quiz failed status

SAP Knowledge Base Article - Public

2363601 - Curriculum Status report does not display exam or quiz failed status

Symptom

  • The Curriculum Status standard report does not show the status for an Exam or Quiz if the status is Failed
  • This includes both LMS and SCORM quizzes and exams

Environment

  • SAP SuccessFactors
  • Learning Management System (LMS)

Reproducing the Issue

  1. An Exam or Quiz item is set to be marked as completed even on failure
  2. A Failed status is successfully returned by the item
  3. Learning History of the user shows the item has failed (evidence that the failure has been successfully recorded)
    1. Test Quiz "TROW Turtle Quiz Item - Take 2" was failed:
    2. ExamLH.png
  4. The user runs his/her own Curriculum Status report (standard/system report)
  5. The report shows the Quiz/Exam item, but shows no value for the Status (no pass or fail)
    1. Test Quiz "TROW Turtle Quiz Item - Take 2" shows no value for Item Completion Status ID or Item Completion Status Description:
    2. ExamReport.png

Cause

  • This is due to the report design and how the Failure status is stored in the database
  • When the Quiz or Exam is failed, the failure is stored in a different report field (PH_CBT_CPNT.FAILURE_CMPL_STAT_ID)
  • This field is not included on the Curriculum Status system report

Resolution

There are 2 options:

  1. Use a different report to obtain the Quiz / Exam status 
    • For SCORM, use the SCORM Exam Details report
    • For LMS based Quizzes, the "User Quiz Data (CSV)" report provides the failed/complete status per user
  2. Create a custom report that pulls in the details needed

 

Also note that Enhancement Requests have been submitted to request changes to the current system reports:

Keywords

SF SuccessFactors LMS Learning Management System report reporting system standard out of box oob curricula curriculum status item user learning history fail failure failed incomplete complete pass success , KBA , LOD-SF-LMS-CUR , LMS Curricula , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1602