2363509 - Pass SCORM 1.2 quiz after failure doesn't complete course

SAP Knowledge Base Article - Public

2363509 - Pass SCORM 1.2 quiz after failure doesn't complete course

Symptom

  • After failing a course, the course allows you to retry.
  • Retrying and passing the course results in a learning history failure and course still on the learning plan

Environment

  • SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Start course and recieve a failing grade
  2. Select Retry in the course (do not close popup window/quiz)
  3. Recieve a passing grade and exit course

Cause

  • The LMS system only records the first completion if you are recording failures and passing grades.
  • This means if you fail the first attempt, the LMS system will record a learning history failure and keep the course on the learning plan (unless otherwise specificed in the failure action)

Resolution

  • The course would need to be closed/completed and then relaunched to record failures and passing grades in the learning history
  • Other option would be to only record completions.
  • This is an enhancement request and needs to be pushed through Product Management on the community site:
    https://community.successfactors.com/t5/Learning-Ideas/idb-p/Learningideas

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508