2363435 - SMS is not sent via Workflow Rule

SAP Knowledge Base Article - Public

2363435 - SMS is not sent via Workflow Rule

Symptom

You setup a Workflow Rule to send SMS messages based on certain conditions but even if the conditions are met, the SMS is not sent.

Cause

On the template you used on the Workflow, the special character '&' is present.

Resolution

Remove the special character from the XML Template.

One good way to check if the XML is valid is to copy and paste it on an XML Validator, such as: http://www.xmlvalidation.com/.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

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