2363327 - Branching in Surveys is Not Working as Expected

SAP Knowledge Base Article - Public

2363327 - Branching in Surveys is Not Working as Expected

Symptom

The branching in surveys is not working as expected.

Reproducing the Issue

Pre-Requisite:

A Survey with at least three questions.

Example:

Question 1 has two options to answer. Option A is branched to question 2, option B is branched to question 3.

Reproducing the issue:

  1. Go to the work center Surveys.
  2. Select the view Surveys.
  3. Find and open survey ABC (ABC represents the ID of the survey).
  4. Click on the Simulation button.
  5. Select an answer for question 1 and click Next.

 

If option A is selected to answer question 1: questions 2 and 3 are shown instead of just question 2.

If option B is selected to answer question 1: Only question 3 is shown.

 

Cause

This is the expected system behaviour if the answers are not branched to either another question or the end of the survey.

The system will jump to the question the answer is branched to but will also display all the following questions.

Resolution

The answers of the questions need to be branched to either another follow-up question or the end of the survey.

Keywords

KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions