2363175 - Site Statistics Report missing some user sessions

SAP Knowledge Base Article - Public

2363175 - Site Statistics Report missing some user sessions

Symptom

One or more users have used Workforce Analytics / Planning without appearing in the Site Statistics Report for the period afterwards.

Environment

SAP SuccessFactors Workforce Analytics

Cause

A user's entire session is recorded in the log upon logout.  If a user simply closes the browser window there is no official logout and the session may not be recorded at all.  Sometimes it will be if the timeout is recorded as a logout, but do not depend upon this.

Resolution

Advise your users to log out properly, using a logout link in a Simple Text component (LOGOUT is a Dynamic Link Token; see the component editor).

Keywords

KBA , LOD-SF-WFA , Workforce Analytics & Planning , Problem

Product

SAP SuccessFactors Workforce Analytics 1602