2363119 - Guide Me Mode

SAP Knowledge Base Article - Public

2363119 - Guide Me Mode

Symptom

Guide me Mode not available to Admins.

Environment

SuccessFactors Learning Management

Reproducing the Issue

When an Admin tries to use the Guide me Mode, the option is not available.

Cause

Guide me Mode is not enabled.

Resolution

Enable Guide me Mode on Global Variables:

 

  • Navigate to System Admin > Configuration > Global Variables;
  • Mark checkbox for 'Enable Guide Me Mode'.

 

After this, the Admin should enable the Guide me Mode on his Preferences:

 

  • Admin clicks on the Gear icon (Preferences) on the top right corner of LMS;
  • Under the section 'General Settings' admin marks checkbox 'Enable Guide Me Mode'.

 

For admin to be able to use the Guide me Mode for the first time, he needs to go to the Home screen, on Quick Links, moves the mouse over a quick link group that has the title with dashed underline and on the window that opens click on 'Use Guided Mode' button.

This procedure will enable the 'Light Bulb' icon that could be used anytime by the admin, by just clicking on this icon.

 

Please review below an screenshot with this information.

guide me mode.png

Keywords

Guide me mode Light Bulb icon Admin Guide Mode , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508