2361736 - Cannot add image on cover page

SAP Knowledge Base Article - Public

2361736 - Cannot add image on cover page

Symptom

  • When trying to upload an image on a cover page, the option to do it is not available.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions since b1608

Reproducing the Issue

  1. Navigate to an Item's record;
  2. Click on the Cover Page option under the Actions Menu;
  3. Click on the Gear icon (Edit Settings);
  4. Click on the icon to attach an image.

 You will notice that it is missing the tab to upload the image, as show on the screenshot below.

 1.png

Cause

  • This happens because on the first time you are creating a cover page for an item, you have to save the cover page before trying to add an attachment.

Resolution

  • Before clicking on the Gear icon (Edit Settings), click on the save button - this will save the cover page and will enable you to add any attachments you desire.
  • This way, the tab to upload the image will be presented:

2.png

Keywords

Add attachment on cover page, Add imageon cover page, Cover page, Cannot add attachment on cover page, Cannot add image on cover page, Upload Image in Cover Page , KBA , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions