SAP Knowledge Base Article - Public

2360650 - Blank page when Sending Email to Agency - Recruiting

Symptom

Blank page is rendered when trying to send email to Agency or to Both Agency and Candidate

Environment

SuccessFactors Recruiting

Reproducing the Issue

Select Candidates list from Job Requisition

Select Candidate that is flagged as Agency Candidate

Select Action - Email Candidate

Select Either - Send to Agency or Send to Both

Blank page appears

 

Send_to_Agency_1.png

 

 

send_to_Agency2.png

Cause

User does not have access to 'Setup Agency Access'

Resolution

Grant Access to Setup Agency Access

From Admin Center

Manage Recruiting Administration

Grant User permission to Serup Agency Access'

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions