2360552 - After deleting a question you are redirected to the Question Library search page which shows the deleted question

SAP Knowledge Base Article - Public

2360552 - After deleting a question you are redirected to the Question Library search page which shows the deleted question

Symptom

  • After opening a Question from the Question Library search results then deleting it, the user is returned to the Question Library search results which displays the deleted question
  • This may also occur in other sections of the Learning Management System, such as with quizzes

Environment

  • SAP SuccessFactors
  • Learning Management System (LMS)

Reproducing the Issue

  1. Login as an Administrator
  2. Navigate to Content > Question Library
  3. Run a search
  4. Check the box next to a question & click the Edit button
  5. Delete it
  6. Note you’re returned back to the search results that still show the deleted question
  7. If you attempt to Edit the deleted question, a "new question" window is launched

Cause

  • This is expected behavior for certain parts of the LMS, such as Quizzes and Question Library
  • The current architecture does not return to refreshed search results for performance reasons when the back link is clicked

Resolution

  • A workaround is to re-run the search results after going back
  • Also consider creating an Enhancement Request for Development to consider for future releases

Keywords

SF SuccessFactors Success Factors LMS Learning Management System delete question library lib QL quiz questions quizzes deleting deleted search results original same refresh refreshing searching result remove D-53591 , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608