2360205 - Approval Icon disabled under the Approval Tab for Delegate user

SAP Knowledge Base Article - Public

2360205 - Approval Icon disabled under the Approval Tab for Delegate user

Symptom

Approve icon disabled under Approval tab in Sales Quote for delegate user.

Reproducing the Issue

  1. Go to the Sales work center
  2. Go to the Sales Quote view
  3. Open any Sales Quote xyz
  4. Switch to Approval tab
  5. Approve icon is disabled under the action field

Cause

When setup as a delegate, an user is only allowed to approve a document from the Notifications section of the system and not from with the Approval tab of the document.

Resolution

This is an expected system behaviour.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711