SAP Knowledge Base Article - Public

2360205 - Approval Icon disabled under the Approval Tab for Delegate user

Symptom

Approve icon disabled under Approval tab in Sales Quote for delegate user.

Reproducing the Issue

  1. Go to the Sales work center
  2. Go to the Sales Quote view
  3. Open Sales Quote xyz(where xyz is name of the Sales Quote).
  4. Switch to Approval tab
  5. Approve icon is disabled under the action field

Cause

When setup as a delegate, an user is only allowed to approve a document from the Notifications section of the system and not from with the Approval tab of the document.

Resolution

This is an expected system behaviour.

Keywords

Approval,Delegate , KBA , sales quote , icon , substitution , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer all versions