2360070 - Question/Answer text is required to delete newly created Question from Question Library in Learning Management System (LMS)

SAP Knowledge Base Article - Public

2360070 - Question/Answer text is required to delete newly created Question from Question Library in Learning Management System (LMS)

Symptom

An error is generated when attempting to delete a newly created Question from the Question Library if the Question and/or Answer text is not filled in:

Error:

  • The Question text is required
  • An Answer is required 

Environment

  • SAP SuccessFactors
  • Learning Management System (LMS)
  • New feature starting in release 1608

Reproducing the Issue

  1. Login to a 1608 release of LMS as an administrator
  2. Navigate to Content > Question Library
  3. Click "Add New" to create a new Question
  4. Fill in the requested fields & click "Create"
  5. Now click the delete icon & note the error (screenshot attached):
    • QL_DeleteError.png

Cause

  • In order to Save or Delete a Question added to the Question Library, the Question & Answer text must be populated first
  • There is an Auto Save feature in the "Add Variant" screen on the Question that prevents an admin from navigating away prior to completing the variant entries (Question & Answer text)
  • Clicking delete triggers a navigation action which causes the error

Resolution

Click Cancel then Delete:

  1. On the Add Variant Screen, prior to entering the Question & Answer text, click Cancel at the buttom right
  2. Once you click cancel, the variant screen is removed
  3. Then click the Delete icon in the top right
  4. A confirmation to delete the Question will appear, click OK
  5. The Question is now deleted

OR

Fill in the Question & Answer text then Delete:

  1. Fill in the text for the Question and Answer(s)
  2. Click the Delete icon
  3. A confirmation will appear, click OK
  4. The question will now be deleted

Keywords

SF, SuccessFactors, Success Factors, LMS, Learning Management System, delete, question library, lib, remove unable cannot will not won't text value values required error errors exception LRN-14552 , KBA , LOD-SF-LMS-ASB , Assessment Builder , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608