2359917 - Error: External Identifier for Sales Organization XYZ could not be determined.

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2359917 - Error: External Identifier for Sales Organization XYZ could not be determined.

Symptom

You receive an error message when you try to call Customer Fact Sheet from a Customer. There is a Communication Webservice already created.
Error : External Identifier for Sales Organization XYZ could not be determined.

Reproducing the Issue

1) Go to Customer workcenter
2) Select Accounts view
3) Search required Account and Open
4) Go to the tab Sales Data
5) Select ERP- Customer Fact Sheet

Cause

This occurs due to incorrect ID Mapping for Integration. The mapping maintained for ERP Sales Offices is  Internal ID XYZ = External ID ABC.
Also the selected Org Unit is not a Sales Office.

Resolution

Verify your ID mapping if it is correct. If the ID mapping is not correct then remove the mapping and try the Customer Fact Sheet again.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1702 ; SAP HYBRIS C4C 1705 ; SAP HYBRIS C4C 1802 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711