SAP Knowledge Base Article - Public

2359031 - Launching content causes error regarding custom_eu or This page can't be displayed

Symptom

  • Launching a course as a user generates an error message
    • This page can't be displayed
      Make sure the web address https://customer.plateau.com is correct
    • An error has occurred
      No Course exists with the given courseID 'CUSTOM_eu'

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Login as a user
  2. Launch course
  3. Error message appears

Cause

The wrong url was used when loading the content into the icontent server.

Resolution

  1. Remove the content from the icontent server
  2. Change the deployment location so that the deployment location is CUSTOM (if already CUSTOM then it would need to be changed to CUSTOM_eu)
    /learning/user/onlineaccess/icontent.do?Course=CUSTOM&url=/self-managed
  3. If this does not resolve the issue please contact SAP Cloud Support and submit an incident (CS see internal memo)

Keywords

lms, item, start, launch, pdf, scorm, aicc, wrapper, error, java, icontent, content, server, self-managed,  , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508