SAP Knowledge Base Article - Public

2358097 - SAP Analytics Cloud connecting to on-premise data (Import Data Connection) *** Master KBA ***


  • You are using SAP Analytics Cloud (SAC) and want to connect to a data source in your network: SAP BW/4HANA, SAP Universes, SQL Server databases, MySQL databases, BPC etc. (for a full list of supported datasources see: Data Connectivity – Import).
  • You get an error message when trying to connect to an on-premise datasource.
  • You are trying to connect to a file stored in a file server.
  • How to import data from local on-premise data sources to your SAP Analytics Cloud system?
  • See the new SAP Analytics Cloud Connection Guide that provides an overview and detailed guidelines for administrators on how to connect SAP Analytics Cloud to your data.


SAP Analytics Cloud

Acquisition / acquired Data / import data connection sources: BW, ERP, SQL Server, OData etc.


SAP Analytics Cloud requires the SAP Analytics Cloud Agent installed within your network to access resources / servers located in your network.

Note: The SAP Analytics Cloud agent is required for all import data connections except SAP BPC NW, SAP BPC for BW/4HANA, OData Services and SAP S/4HANA.



The steps indicated in this article are related to importing (acquired) data into an SAP Analytics Cloud model (See understanding model types).
For live connections, see 2589761 and the product documentation: Live Data Connection.

To install the SAP Analytics Cloud Agent, use the SAP Analytics Cloud Agent Simple Deployment Kit using the help guide: SAC Agent Simple Deployment Kit help guide.

See the new SAP Analytics Cloud Connection Guide that provides an overview and detailed guidelines for administrators on how to connect SAP Analytics Cloud to your data.

In general, the steps are:

  1. Install and configure the SAP Cloud Platform Cloud Connector. Includes setting up the SAP Cloud Platform (SAP CP) Cloud Connector with your subaccount and S-User, refer to 2397165 - How do I configure SAP HANA Cloud Connector and Agent with SAP Analytics Cloud?.
  2. Deploying the SAP Analytics Cloud Agent.
  3. If you want to connect to SAP BW and SAP ERP systems, deploy the SAP JCO connectors.
  4. Configure access control in the SAP Cloud Platform Cloud Connector.
  5. Configure the SAP Analytics Cloud Agent in your SAP Analytics Cloud system.

For the most up-to-date documentation, see the specific Connections in the help guide or find step-by-step guides on different data sources at:

For step-by-step instructions to perform the steps above read this Blog below in the SAP Analytics Cloud Community:


If you experience problems, follow this guide to troubleshoot each of the different elements required:

Additional Information

Below are additional articles, guides and known issues for each component:

SAP Analytics Cloud System

  • 2288285 - What data sources are supported with SAP Analytics Cloud?
  • 2353843 - Cannot refresh on premise data in SAP Analytics  Cloud after system updated

SAP Analytics Cloud Agent

  • 2531819 - Troubleshooting errors importing SAP Universe (UNX) in SAP Analytics Cloud
  • 2697026 - Failed to call SAP Analytics Cloud agent & "error code":"rawError":"ERROR_RUNTIME_EXECUTION" in SAP Analytics Cloud (SAC)
  • 2319141 - FWM 20030 when importing data from a Universe into SAP Analytics Cloud
  • 2322466 - Error HTTP Status 500 when testing the installation of the SAP Analytics Cloud Agent
  • 2361117 - SAP Analytics Cloud gives "Failed to call SAP Analytics Cloud agent"
  • 2367385 - SAP Analytics Cloud Agent logs show "Connect to SAP gateway failed"

SAP Cloud Platform Cloud Connector (SAPCP SCC / HCC)

SAP Operations Configuration Required

  • 2397165 - How do I configure SAP HANA Cloud Connector (HCC) and Agent with SAP Analytics Cloud?
  • 2328435 - SERVER_ERROR_500 /deploymentInfo error message appears in SAP Analytics Cloud when creating Import Data Connection
  • 2330862 - SERVER_ERROR_500 "Failed to call remote system on /service/api/epm/proxy..." while creating new Import Data Connection in SAP Analytics Cloud
  • 2354809 - SAP Analytics Cloud error "Failed to call SAP Analytics Cloud agent"
  • 2417769 - You can't find the SAP ANALYTICS CLOUD AGENT (C4A_AGENT.war) in the download area of SAP Support Portal

See Also

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SAP Analytics Cloud 1.0