Learning Expiration Notification APM is scheduled to run and executes without any issues, However, No Expiration/Overdue emails received.
SuccessFactors Learning Management System
Reproducing the Issue
->Have a course assigned to a user with a due date .
->Schedule the Learning Expiration APM to run with particular Threshold and Reminder values such that the Expiration/Overdue email needs to be triggered.
->The Learning Expiration (Or Overdue email in case the due date is in past) is not triggered to the user, even when the APM level settings are correct.
The Cause for this is that the settings for the Expiration Emails at the Item level(Under Related -> more ->Notifications -> Override Learning Expiration Notification Defaults is not present.
This happens mainly when, the Learning Expiration APM is scheduled after the Items have already been created in the system.
The Item level settings, override the APM level settings and hence the Expiration emails are not being sent to the users.
Had, the Items been created in the system after the APM was scheduled, it would inherit the settings for the Threshold and Reminder from the APM and triggered emails accordingly.
The screen shot of these settings is below:
The resolution for this would be to add the settings at the Item level manually .
Another option would be to make sure that the APM is scheudled first and the items be craeted in the system afer the APM is scheduled so that the items can inherit the settings of the APM.
Expiration Email not sent, LearningExpiration Notification expiry , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem