SAP Knowledge Base Article - Public

2357626 - Different Time Zone sent on Registration Notifications

Symptom

Scheduled Offering has a start date of 09:00 AM, Central Time Zone. The registration notifications went out with 10:00 AM New York.

Environment

SuccessFactors Learning Management System

Reproducing the Issue

Set the User Preference to America/New_York Timezone

Make sure the user has a valid email id. Enroll the user into the SO.

The Timezone of the SO is CST or some other Timezone other that America/New_York

The Registration Email that the user receives will have the America/New_York timezone and not the timezone of the SO

Cause

The cause is that the user preference is set to a different timezone than that of the SO

This is an expected behaviour and user should receive the email and timezones in the email based on the user's preference

Resolution

This is an expected behaviour. No Resolution.

Keywords

TimeZone in Registration Notification, Schedule offering Emails , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508