SAP Knowledge Base Article - Public

2355312 - Invalid HR/Manager ID at hire/re-hire

Symptom

  • Upon Submission of a New Hire or a Rehire scenario, an error message appears: "Invalid HR ID" or "Invalid Manager ID" even with no Job Relationships selected
  • When exporting user data file (UDF) through Admin Center-> Export Employees, the affected employee has an HR or Manager as "{}" (curly brackets)

Environment

SAP SuccessFactors: Employee Central

Reproducing the Issue

New Hire Scenario:

  1. Log into the Employee Central Instance
  2. Navigate to Admin Center -> Add New Employee
  3. Click Submit

    Popup appears stating "Invalid HR ID. Please try again." or "Invalid Manager ID. Please try again"

 User Data File Scenario:

  1. Log into the Employee Central Instance
  2. Navigate to Admin Center -> Export Employees
  3. Select Export User File

    Notice that some employees have curly brackets under HR or Manager

Cause

HRIS Mapping was manually configured in the Data Model XML for hrId or managerId. This is conflicting configuration as the system already has pre-defined sync mapping to sync the hrId and managerId. The conflict causes the value "{}" to be saved in its place which results in a failing hrId or managerId validation.

Resolution

Locate and remove the hris-mapping from the Data Model XML. If you do not have access to change the Data Model XML directly, please open a customer support incident and support will assist to address this issue.

Keywords

hr_id, manager_id, propogation, sync mapping, hris-mapping, hris-field-ref, refid, standard-element-ref, job relationship, jobrel, job-rel, re hire, rehire , KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1605