2354896 - LMS: VLS Error code: addStudents() when registering user's for Scheduled Offerings

SAP Knowledge Base Article - Public

2354896 - LMS: VLS Error code: addStudents() when registering user's for Scheduled Offerings

Symptom

Administrators are unable to register users for Scheduled Offerings due to VLS Error Code: addStudents ().

Environment

SAP SuccessFactors Learning - all supported versions

Reproducing the Issue

  1. From Scheduled Offering, click on the + sign to enroll/register users.
  2. Search for users to register, check box to add users and click Add.
  3. Validation error is displayed.

VLS ERROR_register user.jpg

Cause

The SystemEnrollmentNotification notification template has been customized.

Resolution

The issue is resolved by using the standard/default notification template code.

Learning Admins will need to:

  • Update the global template code with the default code to prevent the error from occurring for newly created scheduled offerings.
  • Update the open Scheduled Offerings registration template code with the default code.  

*Note: Updating the global notification template code will ONLY impact newly created learning entities.  Existing items, scheduled offerings, etc. will not be updated automatically.

 

The only workaround available for this error, without modifying the template code, is to remove the checkmark to notify the user in 'Email confirmations to:' when registering.

uncheck user.jpg

Keywords

so, S.O., register, registering, enrolling, enroll, add user, adding user, validation error, validation, addStudents():, unable to add, unable to enroll, registration, kal, kac, Q1, Q2, Q3, Q4, 1508, 1511, 1605, 1608, preview , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions