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2354809 - Failed to call SAP Analytics Cloud agent .. /deploymentInfo error in SAP Analytics Cloud

Symptom

  • The following error occurs in SAP Analytics Cloud (SAC):
    Code: SERVER_ERROR_500
    Message: Failed to call SAP Analytic Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running, is configured correctly, and is reachable from the SAP HANA Cloud Connector. HTTP Status: /deploymentinfo
  • Stack starts with:
    Exception@/sap/fpa/services/core/system/Exception.xsjslib:105

deploymentinfo_error.png

  • Trying to connect to a Universe in SAP BusinessObjects Business Intelligence (BI) throws SERVER_ERROR_500: Message Failed to call remote system on /service/api/epm/proxy by Agent HCPService; Reason: JSON.parse: unexpected character
  • Stack starts with: Message: Exception@/sap/fpa/services/core/system/Exception.xsjslib:106

403 Cloud Connector.PNG


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Environment

  • SAP Analytics Cloud
  • SAP Analytics Cloud Agent Simple Deployment Kit (recommended)
    • SAP Cloud Connector (latest)
    • SAP Analytics Cloud Agent
    • Tomcat 7

Product

SAP Analytics Cloud 1.0

Keywords

SERVER_ERROR_500, SAP Cloud for Planning, cloudforplanning, Cloud for Analytics, C4P, Cloud 4 Planning, HCP, C4A, BOC, SAP BusinessObjects Cloud, bobj, BW, ERP, UNX, SAP Analytics Cloud , KBA , c4a_agent , server_error_500 , cloud agent , hana cloud connector , hcc , LOD-ANA , SAP Analytics Cloud , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem bobj, BW, ERP, UNX, SAC, HCC , KBA , c4agent not being deployed c4 agent not , c4 agent not being deployed , unable to connect to sac using cloud age , to connect to sac using cloud agent , cloud agent , server_error_500 , hana cloud connector , hcc , c4a_agent , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , How To

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