2354395 - Ratings not working in Recommendations tile

SAP Knowledge Base Article - Public

2354395 - Ratings not working in Recommendations tile

Symptom

When users recommend the course, the course cannot be seen in Recommendations tile and the ratings are also not shown for the course.

Environment

SuccessFactors Learning

Learning Management System

Cause

The users do not have access to the catalog in which the items are added.

Resolution

Grant the pool of users access to catalog in which the course exists.This will enable the users to rate the item when they use the browse feature in catalog.

Keywords

not able to rate an item in recommendations tile,rating,recommendation tile , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508