2354377 - LMS: How to create a likert rating scale

SAP Knowledge Base Article - Public

2354377 - LMS: How to create a likert rating scale


When creating a 3 point rating scale for a survey, no matter what changes I make, I cannot seem to remove "N/A" as one of the answer options.


SuccessFactors Learning

Learning Management System

Reproducing the Issue

1.Navigate to References > System Admin > Rating Scale > Add New > Set my rating scale to appear as  "3 pt likert set up" .

But when I add that rating scale to a survey and preview the survey "N/A" appears as 1 of 4 answer options (screen shot titled "3 pt likert preview").

Whereas, I only would like 3 answer options and "N/A" not being one of them.


When creating a rating scale for a survey, no matter what changes you make,it gets converted to a +1 point rating.In other words,if you are creating a rating scale of 2 point, it appears as 3 point rating.

This is working as designed.


The community post for the enhancement is :


In the event if you want a 3 point rating scale,a suggested workaround is to create a 2 point rating scale and to rename the label ID 'label.NA' with the third rating label.

Please refer below image for the steps to change the label ID:



rating scale,point rating, N/A , KBA , LOD-SF-LMS , SuccessFactors Learning , How To


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