SAP Knowledge Base Article - Public

2354343 - Problem (Configuration) - User, Permission, Detla, Position, and OnstartDateChangeStatus Scheduled Jobs Failing - Onboarding [Integration with BizX] [Foundation Import]

Symptom

  • KB-3 error under error code column in SAP SuccessFactors HCM back-end 
  • User, Permission, Detla, Position, and OnstartDateChangeStatus Scheduled Jobs failing 

Environment

  • SAP SuccessFactors Onboarding
  • SAP SuccessFactors HCM
  • SAP SuccessFactors SFTP

Cause

Scheduled Job Owner is inactive or purged in the system

Resolution

For Live Customer(s)

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident and provide an active user to replace the inactive or purged user who is assigned to the scheduld job.

 

For Implementation Partner(s) and Consultant(s)

    Confirm Error

    1. Navigate to SAP SuccessFactors HCM back-end > Managing Job Scheduler > Monitor Jobs
    2. Select Ad Hoc Reports Export and find the affected Onboarding Job (User, Permission, Detla, Position, and OnstartDateChangeStatus)
    3. The column under Error Code is populated with KB-3

    Rectify Error

    1. Navigate to SAP SuccessFactors HCM back-end > Managing Job Scheduler > Manage Scheduled Jobs
    2. Select Ad Hoc Reports Export and find the affected Onboarding Job (User, Permission, Detla, Position, and OnstartDateChangeStatus)
    3. Edit the affected job and change the owner
    4. Re-run and submit the job
    • Note
    • If issue is still encountered please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident.

       

      For SAP SuccessFactors Cloud Product Support

      Please use the instruction manual on how to proceed, in the internal note

      See Also

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      Keywords

      SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD, SCR, LOD-SF-OBD-SCR,Secure File Transfer Protocol, SFTP, Inbound, Outbound, Integration, UserSync, user, sync, foundation import, problem, difficulty, trouble, worry, complication, difficult situation; snag, hitch, drawback, stumbling block, obstacle, hurdle, hiccup, setback, catch; predicament, plight; misfortune, mishap, misadventure; a dilemma, quandary; information, details, particulars, facts, figures, statistics, data; knowledge, intelligence, instruction, advice, guidance, direction, counsel, enlightenment, news, word, hot tip, solution, answer, result, resolution, way out, fix, panacea; key, formula, explanation, interpretation , KBA , #sfobd , #sfobdproblem , #sfobdintbizx , #sfobdfoundationimport , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

      Product

      SAP SuccessFactors Onboarding all versions