SAP Knowledge Base Article - Public

2353719 - How to Sync Report Center - Error occurs while fetching reports from the Report Center

Symptom

You face the below symtoms when accessing the Report Center:

  • New report not available in the Report search list
  • Performance in the search Report
  • Synchronise Report in Report center

Fetching error.png

Environment

  • SAP SuccessFactors HCM Core

  • Report Center

Reproducing the Issue

  1. Select Analytics
  2. Open Report Center
  3. Below error occurs:
    • Error occurred while fetching reports!
    • An error occurred while searching

Cause

The errors occur because the Report Center is not in synch

Resolution

The Report Center should be synched automatically however in some cases is not.

You can manually sync the reports information, into the search repository from the Admin Center, if the search does not return the expected results, as follow:

  1. Select Admin Centre
  2. Click on Reporting & Analytics icon & Select "Sync Report Centre Search"
    • access report sync.png
  3. Fill out the Job Name - Priority* & Configuration then select Start Sync
    *Priority used by the Job scheduler to determine the porition of the job in the queue
    • job sync.png
  4. Depending on the workload involved and priority slected it may take up to to 24h for the job to be completed.
    You can check the progress of the Sync Job only in provisioning via Monitor Jobs & Index Report Search Repository job type.

Note: If the above doesn't solve the issue you need to contact Support as additional steps from backend may be required.

Keywords

report centre, report sync, sinc, report Error occurred , KBA , LOD-SF-ANA-RCT , Report Center , Problem

Product

SAP SuccessFactors HCM Core 1708