SAP Knowledge Base Article - Public

2352837 - Error Message "You are not allowed to access the payload" When Downloading a Payload

Symptom

You are downloading a Payload and system throws below error:

You are not allowed to access the payload

Reproducing the Issue

  1. Go to Administrator | Work center
  2. Go to General Settings | View
  3. Under the section System Administration, select Web Service Message Monitoring
  4. Highlight an entry and select View -> Payload

Dialog box opens without any content. If we close the dialog box, we get the below error:

Resolution

This error message of You are not allowed to access payload comes when the expiry date is met for the record.

Keywords

KBA , LOD-CRM-WKF , Workflow , How To

Product

SAP Cloud for Customer all versions