2352197 - Members Determination Based on Conditions Does not Work in Target Group

SAP Knowledge Base Article - Public

2352197 - Members Determination Based on Conditions Does not Work in Target Group

Symptom

Member determination based on conditions does not work in Target Group.

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Go to the Target Groups view.
  3. Create a New Target Group.
  4. Select the checkbox for Maintain Determination.
  5. In the Member Determination facet of the Target Group -> Maintain Condition for Account.
  6. Save the condition.
  7. Refresh.
  8. As a result, no members are determined.

Cause

In order to trigger the member determination you will have to activate the schedule via the Activate Schedule action on the Target Group UI.

Resolution

  1. Go to the Sales Campaign work center.
  2. Go to the Target Groups view.
  3. Create a New Target Group with Maintain Determination checkbox selected.
  4. Add Determination steps.
  5. Shedule & Save the Target Group.
  6. Activate the Target Group.
  7. Once the status is changed to Executed Successfully, Members will be visible as per the maintained conditions.

Keywords

Target Group ; Campaign ; , KBA , LOD-CRM-MKT-TG , Target Groups , How To

Product

SAP Hybris Cloud for Customer all versions