2351983 - 'Waitlist to Request List' Automatic Process (APM) Issues

SAP Knowledge Base Article - Public

2351983 - 'Waitlist to Request List' Automatic Process (APM) Issues

Symptom

The APM is running but it is not transferring the Waitlisted Users to the Request List of the Item.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Resolution

Please see the following points relating to this APM that may be a cause of your issue:

  • If the SO (scheduled offering) is created with a start date that is already in the past then the APM will not create the request list for the SO in the next job execution.
  • If the SO has the start date/time changed to a date which is previous to the APMs last execution, the APM will not create the request list for the SO in the next job execution.
  • If the SO is closed, the waitlisted users on it will be similarly ignored by the APM.
  • Once the APM targets a particular SO it will not revisit it; therefore users who are added to the waitlist of an SO after this will not be taken into consideration. 

Keywords

APM; Automatic; Process; Waitlist; Request; List; , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions