SAP Knowledge Base Article - Public

2351976 - Fail to email Mobile App Setup Instructions. Please try later


  • I am unable to send a request to get 'SAP SuccessFactors Mobile App Setup Instructions' sent to the email address provided. I receive the error "Please contact IT administrator to enable Activation Email Notification."
    Options-Mobile screenshot.png
  • "Images/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • BizX Platform

Reproducing the Issue

  1. Navigate to Options
  2. Select Mobile
  3. Select Send Setup Instructions
  4. Enter the email address for the user you would like to send the instructions to
  5. Select Send Email
  6. The error appears


  • The error appears because the feature "Mobile Activation Notification" is not enabled


  1. Navigate to the Admin Center
  2. Naviagte to Company Settings
  3. Select Email Notification Template Settings
  4. Enable the option "Mobile Activation Notification"
  5. Save Notification Settings

Note: When the 'Mobile Activation Notification' is enabled for the first time under 'Admin tools > Company Settings > E-Mail Notification Template Settings', all the end-users with Permission to access Mobile will receive the 'Mobile Activation Notification'. Please see KBA 2635496


mobile activation, mobile notification, activation email notification , KBA , LOD-SF-FWK-MOB , Mobile Framework , LOD-SF-PLT , Foundational Capabilities & Tools , Problem


SAP SuccessFactors HCM Core all versions