2351976 - Fail to email Mobile App Setup Instructions. Please try later

SAP Knowledge Base Article - Public

2351976 - Fail to email Mobile App Setup Instructions. Please try later

Symptom

  • I am unable to send a request to get 'SAP SuccessFactors Mobile App Setup Instructions' sent to the email address provided. I receive the error "Please contact IT administrator to enable Activation Email Notification."
    Options-Mobile screenshot.png

Environment

  • BizX Platform

Reproducing the Issue

  1. Navigate to Options
  2. Select Mobile
  3. Select Send Setup Instructions
  4. Enter the email address for the user you would like to send the instructions to
  5. Select Send Email
  6. The error appears

Cause

  • The error appears because the feature "Mobile Activation Notification" is not enabled

Resolution

  1. Navigate to the Admin Center
  2. Naviagte to Company Settings
  3. Select Email Notification Template Settings
  4. Enable the option "Mobile Activation Notification"
  5. Save Notification Settings

Keywords

mobile activation, mobile notification, activation email notification , KBA , LOD-SF-FWK-MOB , Mobile Framework , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions