- I am unable to send a request to get 'SAP SuccessFactors Mobile App Setup Instructions' sent to the email address provided. I receive the error "Please contact IT administrator to enable Activation Email Notification."
- "Images/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
- BizX Platform
Reproducing the Issue
- Navigate to Options
- Select Mobile
- Select Send Setup Instructions
- Enter the email address for the user you would like to send the instructions to
- Select Send Email
- The error appears
- The error appears because the feature "Mobile Activation Notification" is not enabled
- Navigate to the Admin Center
- Naviagte to Company Settings
- Select Email Notification Template Settings
- Enable the option "Mobile Activation Notification"
- Save Notification Settings
Note: When the 'Mobile Activation Notification' is enabled for the first time under 'Admin tools > Company Settings > E-Mail Notification Template Settings', all the end-users with Permission to access Mobile will receive the 'Mobile Activation Notification'. Please see KBA 2635496
mobile activation, mobile notification, activation email notification , KBA , LOD-SF-FWK-MOB , Mobile Framework , LOD-SF-PLT , Foundational Capabilities & Tools , Problem