SAP Knowledge Base Article - Public

2351623 - 401 2: SAP Analytics Cloud gives "Unexpected response from SuccessFactors driver: {"status":401};{2}" connecting to SAP SuccessFactors


  • SAP Analytics Cloud connection to SAP SuccessFactors does not save (or get created / finish / complete) when creating a new connection and clicking the "Create" button.
  • The following error appears under the System > Monitor menu Trace section (tab):
    • ERROR     ADMIN     Unexpected response from SuccessFactors driver: {"status":401};{2}
  • Stack error:


  • SAP Analytics Cloud

Reproducing the Issue

  1. Create a connection to SAP SuccessFactors in SAP Analytics Cloud
  2. Notice the error in the System > Monitor menu Trace section (tab)


  • The connection parameters are not configured correctly.


  1. Please follow the steps in the SAP Analytics Cloud online help to create a new SAP SuccessFactors connection.
  2. Pay special attention to the following fields
    1. Service URL - The service URL is based on the SuccessFactors data center. It can be found in the SuccessFactors documentation at About HCM Suite OData APIs
      For example: If your data center is Chandler1/HCM (DC4) you would use the following Service URL:
      DataCenter Information Environment Endpoint URL (oDataServiceUrl)
      Chandler1/HCM (DC4) Production

       Remove the "/odata/v2" from the URL.

    2. Client ID - See the API Key of the Manage OAuth2 Client Applications administration screen in your SAP SuccessFactors system:

See Also

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SAP Analytics Cloud 1.0