2351525 - Time Zone Field in Scheduled Offering SuccessFactors Learning

SAP Knowledge Base Article - Public

2351525 - Time Zone Field in Scheduled Offering SuccessFactors Learning

Symptom

The time for scheduled offerings may appear to be incorrect for the registered users

Environment

SuccessFactors Learning

Reproducing the Issue

  1. Create a scheduled offering
  2. Set the time for the scheduled offering
  3. Set the time zone field to be different than the time zone for the admin creating the scheduled offering
  4. Register a user
  5. When the user views the scheduled offering the time may appear to be inconsistent with the time zone selected during creation

Cause

  • The time zone that determines the actual time of the course will be the same as the administrator creating the scheduled offering
  • The time zone field in the scheduled offering is described in the help documentation

When you select a time zone (for example, Eastern Standard Time), the system automatically displays the record in that time zone. However, users might see a different time zone if you selected the Enable User to choose the Schedule Offering Time Zone display or Default to User's Time Zone for display of Scheduled Offerings check boxes (Start of the navigation path System Admin Next navigation step Configuration Next navigation step User Settings End of the navigation path).

Resolution

  1. In the admin portal go to the scheduled offering
  2. Click on the Segments tab for the offering, note the time zone field below shows Pacific Standard Time
    SO.png
  3. Now double click on the segment that was created for this offering, the time zone for the offering is actually Eastern Standard Time as we can see in the next screenshot
    SO2.png
  4. This shows the time and time zone for the offering and can be adjusted here if it is not correct

 

Keywords

time zone scheduled offering course instructor lms  , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions