SAP Knowledge Base Article - Public

2350535 - Error: "the Default Email Message has not been created." while scheduling a report distribution to e-mail(s)

Symptom

Unable to while scheduling a report distribution to e-mail(s)

Environment

SuccessFactors Analytics
Online Report Designer
Report Distributor

Reproducing the Issue

  1. Login to the instance and Navigate to Analytics.
  2. Open the Report Distributor.
  3. Create a new distribution bundle or choose an existing one.
  4. Set the destination as e-mail.
  5. Attempt scheduling the bundle or running it immediately.
    The belwo screen pops up.

    Error.png

Cause

Online Report Distributor uses a default e-mail template for e-mail distributions, unless overridden.
This is for the 'Subject' and the e-mail body.

The error message indicates this template is missing.

Resolution

  1. The default template can be eidted using the 'Edit E-mail' optipon.
  2. The template can be brief texts or even blank space(s); But not empty.
    solved.png

Keywords

Online Report Distributor
the Default Email Message has not been created , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , Problem

Product

SAP SuccessFactors HCM Core all versions