2350455 - Curriculum with Force Incomplete doesn't find Failure after revision

SAP Knowledge Base Article - Public

2350455 - Curriculum with Force Incomplete doesn't find Failure after revision

Symptom

  • User is receiving a credit completion status after an item is revised, even though force incomplete = yes and the last completion was a failure

Environment

  • Learning Management System (LMS) Version 1508

Reproducing the Issue

  1. User completes course A Rev 1
  2. Later, learner has course A Rev 1 revoked (failure status in learning history)
  3. Curriculum Incomplete, Course A Rev 1 is due again.
  4. Course A is revised to Rev 2
  5. Rev 2 has a substitute to Rev 1
  6. Curriculum Complete, Course A Rev 2 is not due

Cause

  • The Force Incomplete feature does not currently apply to substitutes.

Resolution

  • LRN-11034
  • AO-678
  • Fixed in version 1602

Keywords

revoke, missing, fail, failure, remove, no credit, no-credit, forceincomplete, curc, curric, item, course, revision, revise, sub, not-for-credit, event, condition, enable, disable, learning plan, learning history, behavior change, completion date,  , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508