2349972 - Spell Check Functionality generating blank screen on Email Offer sent via PDF

SAP Knowledge Base Article - Public

2349972 - Spell Check Functionality generating blank screen on Email Offer sent via PDF

Symptom

When generating an email offer and sending via PDF spell check is not working- generates a blank screen

Environment

Recruiting Marketing

Reproducing the Issue

  1. Navigate to recruiting module and select candidate and select an offer letter to email as pdf
  2. Select spell check option and generate a blank screen
  3. Check email templates via admin - manage offer templates
  4. Confirm that spell check in not working  in the offer templates or any of the recruiting email templates
  5. Check spell check option in provisioning under Company settings
  6. Confirmed spell check was not turned on the instance

Cause

Spell check was not enabled in the instance

Resolution

    1. Go to Provisioning- Company settings- select spell check option
    2. Go to any requistion and select candidate to send email
    3. Select spell check option on the email and it successfully generates spell check

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting 1605