2349572 - Live Office icons are missing in Dashboard Designer 4.x

SAP Knowledge Base Article - Public

2349572 - Live Office icons are missing in Dashboard Designer 4.x

Symptom

  • Live Office icons are missing in Dashboard Designer 4.x on a fresh installation

liveoffice.png

  • When opening a valid Live Office workbook in Dashboard designer icons are back.

Environment

  • SAP BusinessObjects Live Office 4.x
  • SAP BusinessObjects Dashboards 4.x
  • Microsoft Excel 2010 / 2013

Reproducing the Issue

  1. Install Live Office
  2. Install Dashboard Designer
  3. Start up Dashboard Design and go to the 'Live Office' ribbon
  4. See 'Live office' ribbon but with no icons

Cause

  • Incorrect Excel profile loaded during the excel startup process

Resolution

  1. Open excel application and create a new sheet
  2. Save this workbook as xls format (dashboard uses this type) to %USERPROFILE%\AppData\Roaming\Microsoft\Excel\XLSTART folder
  3. Close excel
  4. Start Dashboard Designer and check Live office toolbar

See Also

2206150 - BI4.1: Live office menu is not available within Dashboard Design when using Microsoft Office 2013

Keywords

dashboard design live office 2013, empty, ribbon, icons not visible , KBA , BI-RA-XL , Dashboards and Presentation Design , BI-BIP-LO , Live Office , Problem

Product

SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Dashboards 4.2