Your requirement is to Modify E-mail Addresses of Contacts using Mass Data Maintenance. During Upload of the file, system throws the below error:
500 SAP Internal Server Error
ERROR: Exception condition "FORMAT_OF_FILE_FAILED" raised. (termination: RABAX_STATE)
Reproducing the Issue
- Go to Mass Data Maintenance work center
- Select Export Customers link
- Export the Contacts tab to CSV file and Modify the E-mail Addresses
- Select Import Customers link and Upload the file to the Contacts tab
- Error occurs
Comma may have been used as the First Name or Last Name. Comma (,) is having separate meaning in the programming language.
Do not use Comma (,) as the First Name or Last Name in the CSV file. Maintain the correct First Name and Last Name and proceed with the activity.
KBA , format_of_file_failed , SRD-CC-MIG-DMC , Migration: Tool , How To