SAP Knowledge Base Article - Public

2349201 - Error message: “500 SAP Internal Server Error. Exception condition FORMAT_OF_FILE_FAILED raised. (termination: RABAX_STATE)” in Mass Data Maintenance


Your requirement is to Modify any Object using Mass Data Maintenance. Example: Modify E-mail Addresses of Contacts using Mass Data Maintenance.
During Upload of the file, system throws the below error:

500 SAP Internal Server Error
ERROR: Exception condition "FORMAT_OF_FILE_FAILED" raised. (termination: RABAX_STATE)


SAP Business ByDesign, SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Mass Data Maintenance work center
  2. Select Export ABC (where ABC is the Object)
  3. Export the data of required tab to CSV file and Modify the fields
  4. Select Import ABC
  5. Upload the file to the respective tab
  6. Error occurs


Special characters like comma, question mark, period etc. may have been used in the upload file.

Example: Comma may have been used as the First Name or Last Name. Comma (,) is having separate meaning in the programming language.


Maintain the correct data in the upload file and proceed with the activity.


500 SAP Internal Server Error, FORMAT_OF_FILE_FAILED, RABAX_STATE , KBA , format_of_file_failed , 500 sap internal server error , rabax_state , SRD-CC-MIG-DMC , Migration: Tool , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer all versions