SAP Knowledge Base Article - Public

2349072 - It is Impossible to Convert a Lead to an Opportunity if The User Has no Right to Create an Account

Symptom

If the user has no right to create a new account, it is not possible to convert a lead into an opportunity.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center .
  2. Select the Leads view.
  3. Open Lead ABC (ABC represents the ID of the Lead).
  4. Click on the Actions button.

The option Convert to Opportunity is inactive for the logged in user.

Cause

This is the expected system behavior if the Business Role the user is assigned to has the Business Action Restriction Create Account: Disabled.

During then conversion to an opportunity, an active account is created and by restriction, this is not allowed. Hence, the option is disabled.

Resolution

If a lead is created with an active account, the user needs to create a follow-up opportunity. The conversion is specifically for inactive leads.

Keywords

Leads, Opportunity, Conversion. , KBA , leads , opportunity , conversion , LOD-LE-CQP-CO , Lean Sales Orders , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805