2348028 - Unable to launch Offline Learning Player after it's installed on the user's computers

SAP Knowledge Base Article - Public

2348028 - Unable to launch Offline Learning Player after it's installed on the user's computers

Symptom

After installing the Offline Player on the user's computers, issues can show such as:

  • inability to download the courses from the player
  • Java error: No output folder

no_output_folder.PNG

Cause

Some permissions on the installation folder (default location: C:\Program Files (x86)\SuccessFactorsLearningOffline) are required for the offline player to work properly on the user's machines

Resolution

In order to resolve this issue an administrator of the machine needs to make sure to grant the following permissions to the users:

  • go to the folder where the offline player is installed
  • right-click on the folder and go to Properties
  • in the Security Tab, the following permissions need to be granted for the users of the player by selecting them in the "Allow" column:
  1. Full control
  2. Modify
  3. Raed and execute
  4. List folder contents
  5. Read
  6. Write

permissions.PNG

Keywords

olp; OLP; download; save; , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions