SAP Knowledge Base Article - Public

2347954 - Error Access Denied when trying to send completed survey from BizX to-do list

Symptom

User tries to send completed survey assigned on his/her TO-DO list but he/she is experiencing error message: "Access denied You do not have the required permission to view this page"

 

Error.PNG

Environment

Learning Management System (LMS)

Reproducing the Issue

  1. Navigate to your BizX as a user,
  2. click on survey assigned to you on your To-Do list,
  3. complete survey,
  4. click on "send" button,
  5. error message comes up
  6. however, in a report we can see the survey was sent

 

 

Cause

- The issue was caused by the fact that survey has not been published

Resolution

- Admin should navigate to Learning/Questionnaire Survey and check if specific affected survey is published,

- If there is publish button still visible, it means it is not published,

- after publishing survey, issue should be resolved.

Keywords

- access denied, - survey could not be sent due to authorization problems. , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SuccessFactors Learning 1508