2347682 - Blank screen launching AICC wrapped document from url

SAP Knowledge Base Article - Public

2347682 - Blank screen launching AICC wrapped document from url

Symptom

  • Launching an internal site PDF file with AICC wrapped shows a blank screen.
  • This succeeds if you do not have AICC wrapper enabled

Environment

  • SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Assign content object SafetySession_Retail_Safety to an item
  2. Launch url = http://somewebsite/Policy.pdf
  3. Assign Item to the user
  4. Launch course

Cause

  • Running F12 debugging an error message will appear

  • Chrome error message:

  • Mixed Content: The page at 'https://site-stage.plateau.com/learning/user/onlineaccess/aicc_wrapper/...CC URL=httpsSomewebsite%2dstage%2eplateau%2ecom%2flearning%2fPwsAicc' was loaded over HTTPS, but requested an insecure resource 'http://somewebsite/Policy.pdf'. This request has been blocked; the content must be served over HTTPS.

Resolution

  • Change the URL in the Content Object to include https
  1. Go to Content > Content Objects
  2. Search for the Content Object ID you need to edit
  3. Go to Launch Method
  4. Edit the Filename field to include https (Example: https://somewebsite/Policy.pdf)

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions