SAP Knowledge Base Article - Public

2345889 - Recruiter SSO not working – Recruiting Marketing

Symptom

*This article involves configuration made in our backend system*

This article explains what should be checked when the Recruiter SSO is not working. 

 

Environment

SuccessFactors Recruiting Marketing (RMK) - All Versions

Resolution

While trying to access the RMK Dashboard in Recruiting Management (RCM) you may face some issues/error message, as "Unable to find SSO token".

recruiter sso.PNG

Follow the steps below to troubleshoot this type of issues:
1) Check if the user has Recruiter SSO permission granted in Admin Centre
- Non-RBP: Admin Centre > Managing Recruiting > Recruiting Permissions > Grant Recruiter RMK SSO permission.
- RBP: Manage Recruiting > Manage Security > Role Permissions > Recruiter RMK SSO Permission
2) Check if the API Credentials are correct in Provisioning > Recruiting Marketing Settings
3) Check if the URLs are correct in Provisioning > Configure Recruiting Marketing Datacenter URL

provisioning urls.PNG

Keywords

Recruiter SSO Recruiting Marketing SSO RMK , KBA , LOD-SF-RCM-API , Webservices & APIs , LOD-SF-RMK , Recruiting Marketing , How To

Product

SAP SuccessFactors Recruiting all versions