SAP Knowledge Base Article - Public

2345353 - Unable to set user status from inactive to active via manage users due to error "NO_ADD_USERS_PERMISSIONS"

Symptom

  • When I try to change the status of a user from inactive to active via manage users I receive the following error "NO_ADD_USERS_PERMISSIONS"
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Environment

  • BizX Platform

Reproducing the Issue

  1. Navigate to Admin Center > Manage users
  2. Select an inactive user
  3. Change status to active
  4. Save  - the error appears

Cause

  • The user is not granted the permission to "Add New User"

Resolution

  1. Navigate to "Manage Permission Roles"
  2. Select a role for the affected user
  3. Select "Manage User"
  4. Select the checkbox for "Add New User"
  5. Save Changes
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Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions