SAP Knowledge Base Article - Public

2345159 - Proxy feature is not showing resutls when trying to proxy as users with users first name or last name after Q2 release

Symptom

Admin / User is trying to proxy as another user using either the first name or last name but the user is not getting searched in "Proxy Now" popup.

Environment

Suceessfactros BizX Platform

Reproducing the Issue

  1. Login to the SF instance
  2. Navigate to Options and select "Proxy Now"
  3. Type either the First name or Last name of the target user and no results shown.

 

 

Cause

This is an regression issue observed post Q2 release.

Resolution

The issue is being currently being investigated by Engineering team and fix will be available soon. However as a work around, Just hit a space bar after entering either firstname or lastname so that results are shown.

For example:

User would like to proxy as "Carla Grant"

Navigate to Option > Proxy Now. Search for "Carla" results will not appear and just hit a space bar and the user will appear in auto selection list.

Please Note: For proxy feature to work,  proxy permissions are granted for proxy user and target user must be part of Proxy users Target population.

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Suite 1602