SAP Knowledge Base Article - Public

2345159 - Proxy feature is not showing resutls when trying to proxy as users with users first name or last name after Q2 release


Admin / User is trying to proxy as another user using either the first name or last name but the user is not getting searched in "Proxy Now" popup.


Suceessfactros BizX Platform

Reproducing the Issue

  1. Login to the SF instance
  2. Navigate to Options and select "Proxy Now"
  3. Type either the First name or Last name of the target user and no results shown.




This is an regression issue observed post Q2 release.


The issue is being currently being investigated by Engineering team and fix will be available soon. However as a work around, Just hit a space bar after entering either firstname or lastname so that results are shown.

For example:

User would like to proxy as "Carla Grant"

Navigate to Option > Proxy Now. Search for "Carla" results will not appear and just hit a space bar and the user will appear in auto selection list.

Please Note: For proxy feature to work,  proxy permissions are granted for proxy user and target user must be part of Proxy users Target population.


KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem


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