2345110 - BizX Platform - Password reset from login page: user look and feel and configuration

SAP Knowledge Base Article - Public

2345110 - BizX Platform - Password reset from login page: user look and feel and configuration

Symptom

  • What options are available to me for my users when using password reset.
  • How does the workflow look from the end-user perspective ?
  • How does the configuration affect the look and feel of the workflow ?

Environment

  • BizX Platform

Resolution

1. ADMIN CENTER SETUP

  • You will need the following permission in order to access and manage the different option in Admin center:
     Pic2.png

  • Settings for password reset workflow are configured via Admin Center > Password and Login Policy Settings:
    Pic1.png

  • You have two options for the values:
    Pic3.png

  • You can set question numbers, list, personalize security questions in the link: Manage security questions.
    Pic4.png

2. END USER WORKFLOW - Workflow for “Reset passwords using security questions accessed through email link”

  • User clicks Forgot Password link in login page
    Pic5.png

  • Fill in username and click Next
    Pic6.png
  • User should receive an email such as below:
    Pic7.png

  • Click the link in the email to answer security questions that user set.
    Pic8.png

  • If user filled in the correct answer(s) and clicked Submit, system will go to reset password page
    Pic9.png

  • Fill in the new password which matches with password policy and click Submit, password will be reset successfully
    Pic10.png

3. END USER WORKFLOW - Workflow for “Reset passwords using security questions accessed through system”

  • The workflow is similar to the previous one through email link, the difference is that users will go to the answer security question page directly after the second step, instead of receiving an email first.

4. END USER WORKFLOW - Normal Password Reset Workflow

  • This is enabled if you selected “Reset Password using a URL accessed through an email link” in “Password & Login Policy Settings” page.
  • User clicks Forgot Password link in login page
    Pic11.png

  • Fill in username and click Next
    Pic12.png

  • Link is sent by email
    Pic13.png

  • User should receive an email looking like this
    Pic14.png

  • Click the link in email, and reset password in the page. Password should be reset successfully.
    Pic15.png

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-SEC , Security & Permissions , How To

Product

SAP SuccessFactors HCM Core all versions