SAP Knowledge Base Article - Public

2344871 - Unable to initiate onboarding process. The following Onboarding fields are missing or invalid.

Symptom

When initiating the Onboarding process an error generated as below:

Unable to initiate onboarding process. The following Onboarding fields are missing or invalid: [FirstName, LastName]. Please ask your system administrator to verify the fields are mapped correctly and that they contain valid data.

Environment

  • SAP SuccessFactors Onboarding
  • SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Search for the appropriate Requisition
  2. In the Requisition > search for the Candidate
  3. Click on 'Initiate Onboarding'

Cause

A change in the Configuration would have happened to some of the fields in Onboarding or RCM.

Resolution

  1. Go to the Admin Center > Setup Onboarding Integration.
  2. Reselect the field mapping for the fields for which you were getting the error. (Here it would be First Name, Last Name, etc...)
  3. Then save.
  4. Try again to Initiate Onboarding the same way.

Keywords

SF, Success Factors, ONB, OBD, On boarding, RCM , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Recruiting all versions