Not able to update a user record in Manage Users
Reproducing the Issue
When you go to:
1. Admin Center
2. Update User Information
3. Manage Users
4. Trying to update a user record and receives the following error:
This is a data issue. There is a circular loop with the manager (whom your are trying to assign) as one in the cycle. You get that error message when you have a loop in the hierarchy and the system does not support loops.
Examples of loop:
- manager reporting to his own direct report
User A is manager of User B
User B is manager of User C
User C is manager of User A
1. Go to Admin Center > Update User Information > Employee Export > Export the file> Save the file
2. Go to Admin Center > Update User Information > Employee Import > Select the file and "Validate File"
**System will show the issue(s) with Manager Cycle, please correct them.
Manager cycle detected. Please try again , KBA , LOD-SF-PLT-USR , User Management , Problem