2344769 - Manage Users: Manager cycle detected. Please try again

SAP Knowledge Base Article - Public

2344769 - Manage Users: Manager cycle detected. Please try again

Symptom

Not able to update a user record in Manage Users

Reproducing the Issue

When you go to:

1. Admin Center

2. Update User Information

3. Manage Users

4. Trying to update a user record and receives the following error:

Manager Cycle.PNG

Cause

This is a data issue. There is a circular loop with the manager (whom your are trying to assign) as one in the cycle. You get that error message when you have a loop in the hierarchy and the system does not support loops.

 

 

Examples of loop:

 

- manager reporting to his own direct report

- or:

User A is manager of User B

User B is manager of User C

User C is manager of User A

Resolution

1. Go to Admin Center > Update User Information > Employee Export > Export the file> Save the file

2. Go to Admin Center > Update User Information > Employee Import > Select the file and "Validate File"

 

**System will show the issue(s) with Manager Cycle, please correct them.

 

Keywords

Manager cycle detected. Please try again , KBA , LOD-SF-PLT-USR , User Management , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508