SAP Knowledge Base Article - Public

2344249 - Not Possible to Add Attachments on Service Request Form

Symptom

It is not possible to add a picture attachment from Tickets on Service Request forms.

Reproducing the Issue

  1. Go to Service --> Tickets
  2. Open any Ticket
  3. Go to Attachments tab

You want to use a picture attached here on Service Request form.

Cause

This is currently not possible.

Resolution

Embedding a picture from attachment folder of a Service Request ticket into the form template of custom ServiceRequest template is not allowed.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708