It is not possible to add a picture attachment from Tickets on Service Request forms.
Reproducing the Issue
- Go to Service --> Tickets
- Open any Ticket
- Go to Attachments tab
You want to use a picture attached here on Service Request form.
This is currently not possible.
Embedding a picture from attachment folder of a Service Request ticket into the form template of custom ServiceRequest template is not allowed.
KBA , SRD-CC , Cross Components , How To